Image: Jasminum Officinale/Unsplash
Belgian electricity grid operator Fluvius has launched a new tool that allows all residential PV customers to see if there are any outstanding complaints regarding inverter failures in their region.
The launch of the so-called “network controller” follows Fluvius’ announcement that it will compensate residential PV systems if they are not reconnected within 30 working days of a curtailment event.
The latest compensation package, announced in April, followed more than 5,000 complaints from residential PV array owners over the past year that their inverters were not promptly reconnected after curtailment incidents. This figure corresponds to 0.55% of the PV systems used in Belgium.
At the launch of the checker, Fluvius acknowledged that the increase in sunshine in the coming months could cause problems with inverter failures “at some peak times and very locally”.
Owners of residential PV systems can log in to the checker with their EAN number. It tells customers that the risk of inverter failure is ‘low’, meaning there are no open complaints in the region, or ‘existing’, meaning there is at least one open complaint with a network-related cause. It will also inform customers of ongoing complaint files regarding their EAN number.
The latest update from Fluvius also states that the Flemish government has yet to determine the amount of compensation for small, medium and large-scale installations that are not reconnected within a month. It states that the compensation amounted to €10.6/kVA inverter power in 2023.
Belgium reached a cumulative installed solar capacity of more than 9.8 GW at the end of 2023, the majority of which is represented by rooftop PV systems with a size of up to 10 kW.
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